How long does it take to process an order refund? When will I receive it?

Once your lease return application passes verification, the system will process your refund in the following two stages:

Phase 1: System Settlement and Financial Audit (Approximately 1 hour)
After the lease return verification is successful, the system will automatically calculate the "Order Settlement Amount" based on your actual days of use, and determine the "Remaining Order Amount" to be refunded. Subsequently, this refund will enter the audit queue, which is typically completed in about 1 hour.

Phase 2: Return to Original Payment Method (Usually arrives immediately)
Once the audit is approved, the system will automatically return the remaining amount to the payment account you used when placing the order.

• Arrival Time: Under normal circumstances, the funds will arrive immediately after the refund instruction is issued.
• Arrival Notification: Upon arrival of the refund, your Alipay App will usually receive a push notification. You can also go directly to the "Billing" or "Transaction" details of your payment tool to verify this amount.