What should I do if the account password is incorrect?

If you encounter an "incorrect password" prompt when logging in on your game console, please do not worry. You can follow these steps to troubleshoot and resolve the issue:

1. Carefully verify your input
   Please first compare it with the information displayed on the platform's [Order Details] page. Carefully check whether the account and password you entered on the console are exactly the same (please pay special attention to distinguishing between letters and numbers, and check if you accidentally entered extra spaces or symbols).

2. Submit a ticket for assistance
   If you confirm that your input is correct but the system still prompts a password error, please contact us by submitting a support ticket:

• Operation Path: Click the floating main menu on the webpage and select [Ticket].
• Required Information: Briefly describe the error you encountered and be sure to fill in your corresponding order number so that we can quickly locate your order.

3. Resolution and Time Compensation
   Our customer service staff will investigate as soon as possible after receiving your ticket.

• Password Correction: If it is verified that there is indeed an anomaly with the platform account password, we will immediately correct the password and notify you of the latest password via email.
• Time Compensation: For the period you were unable to play normally due to the password error, the platform will compensate you with the corresponding rental time to ensure that your actual rental rights and interests do not suffer any loss.